You can delete your account, and the data we hold for it, from inside the app at any time. You do not need
to contact us.
- Open the SWAM app and sign in.
- Go to Settings > Delete Account.
- Tick the acknowledgement, type DELETE and confirm.
- Sign in once more to confirm it is you. Your account is then deleted immediately.
If you can no longer access the app, email
support@swafpapp.com.au from the address on your account, or
call us on +612 4227 2122, and we will delete the account for you.
Data to be deleted:
- Your sign in details, so you can no longer log in.
- Your profile, preferences and notifications.
- Any linked bank accounts, including the connection held with our data provider, and the account and
transaction data held for them.
- Your portfolio, documents and other app data held on SWA Mobile App servers.
Data retention details:
- SWA Financial Planning will retain client records with respect to financial advice provided in compliance with Australian Financial Service License requirements and other relevant regulatory requirements. Those records are kept for up to seven years.
- Any records we must keep are stored securely, are no longer used to provide you with the app, and are destroyed once that period ends.
Need help? See our support page.
